Terms and Conditions \\

Runpath, registered as Runpath Group Limited (herein referred to as “we”, “us” or “our”) provides a service which displays third party product information and/or enables you to obtain advice and assistance from a third party (the Service).

Runpath Group Limited is a registered company in England and Wales under company registration number 06824947 and having its registered office at 2nd Floor, 112-116 Old Street, London EC1V 9BG.

General

By accessing and using the Service, you are agreeing to these Terms and Conditions. Please read them carefully.

We may amend these Terms and Conditions from time to time without notice. You should therefore read them each time you use the Service.

If you misuse our Service or breach any of these Terms and Conditions, then your right to use the Service will cease immediately.

You may only accept these terms and use this Service if you are eligible for the respective products in the Service you are accessing.

Our Service

The Service is designed to help you make the most of your money, but it is not, and should not be construed as, financial or other professional advice. If you are at all unsure if a product is right for you, you should seek professional advice.

Our Service is free for you to use. We may receive a fee and/or commission from the third party product provider when you use our Service to purchase products or services from them.

It is your sole decision whether to apply for a product based on an offer received via our Service and your sole responsibility to ensure that it meets your specific requirements.

Please note that Runpath has no control over the third party information held within the Service. Accordingly, Runpath specifically disclaims all liability for any damage or costs of any type arising out of or in any way connected with your use of a provider’s service or product included in our comparison Service. We recommend that you read and understand any terms and conditions relating to a specific product or service before you enter into a contract with your chosen product provider.

We make every effort to ensure that the data provided by the Service is accurate, however we rely on a wide variety of sources and other websites. We believe these sources of data to be generally accurate and reliable, but sometimes they may not be. Runpath makes no claims or representations as to the accuracy, completeness, or truth of any material contained on our site. Nor is Runpath liable for any errors or delays in the content or transmission of the data on our site.

Do not attempt to use our Service through any other interface other than that provided. You may only use our Service as permitted by law and we may withdraw the Service from you if we are investigating suspected misconduct.

Any use of our Service does not imply the transfer of intellectual property rights or content that may be accessed. You may not use or transfer content from our Service without permission. You may not obstruct, remove or change legal and regulatory notices displayed throughout the Service.

Customer Service and Complaints

We will aim at all times to provide you with the best service possible. However, occasionally we may not live up to your expectations.

If you feel our service could have been better, we’d really like to know so we can make sure it doesn't happen again - either to you or to anyone else.

Our customer services team is always happy to help and will respond initially within 1 working day. You can contact us at our address: Runpath, 112-116 Old Street, 2nd Floor, London EC1V 9BG; via our online form; or email us at complaints@runpath.com.

Hopefully, we’ll be able to resolve your complaint to your satisfaction. If, however, anything is unclear or you’re unhappy with our response, please contact the person that handled your complaint. They’ll do all they can to answer your questions and reach an agreement.

Financial Ombudsman

If your complaint is still unresolved, you can ask for a review from the Financial Ombudsman Service, an independent service that will look into your complaint and make adjudication on our response. The Financial Ombudsman Service reviews complaints from personal customers and business customers with a turnover of less than €2million a year and fewer than 10 employees.

You can contact them in writing, by phone or send them an email.

Write to them at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Call on:
0845 080 1800

Email them at:
complaint.info@financial-ombudsman.org.uk

Ombudsman Services: Energy

If your complaint is still unresolved, you can ask for a review from the Ombudsman: Energy service. They will be able to help if your complaint fulfils certain criteria.

You can contact them in writing, by phone or send them an email. The best way to contact them is by phone.

Write to them at:
Ombudsman Services: Energy
PO Box 966
Warrington
WA4 9DF

Call on:
0330 440 1624

Email them at:
osenquiries@os-energy.org

Online Dispute Resolution

If you have purchased a product or service through us online, and want to raise a formal dispute, you can do so through the European Commission's Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body (i.e. The Energy Ombudsman or The Financial Ombudsman Service.)

These Terms and Conditions should be read in conjunction with Runpath’s Terms of Use and Privacy Policy