Terms and Conditions \\
Runpath Regulated Services Limited (here referred to as "RRS Limited", "we", "us" or "our") provides a comparison service for financial and other products and a service which enables you to obtain advice or assistance from a third-party adviser (the Service or Services).
RRS Limited is a registered company in England and Wales under company registration number 09804130 and having its registered office at The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ.
RRS Limited is a wholly owned subsidiary of Runpath Group Limited, a company registered in England and Wales under company registration number: 06824947 and having its registered office at the same address.
RRS Limited is authorised and regulated by the Financial Conduct Authority (FCA), FCA registration number 728244. Some of our Services are not regulated by the FCA as shown in individual service disclosures.
General
By accessing and using these Services, you are agreeing to these Terms and Conditions. Please read them carefully.
We may amend these Terms and Conditions from time to time without notice. You should therefore read them each time you use the Services.
If you misuse our Services or breach any of these Terms and Conditions, then your right to use the Services will cease immediately.
You may only accept these terms and use these Services if you are eligible for the respective products in the Service or Services you are accessing.
Our Services
Our comparison Service allows you to research and compare financial or other products that may be available to you depending on your circumstances. The Service is designed to help you make the most of your money, but it is not, and should not be construed as, financial or other professional advice. If you are at all unsure if a product is right for you, you should seek professional advice.
Our comparison Service is free for you to use. We may receive a fee and/or commission from the third-party product provider when you use our Service to purchase products or services from them.
Additionally, we may offer a Service which enables you to obtain advice or assistance from a third-party adviser away from our site (either via a third-party website or over the telephone). We do not charge you any fees for this Service. We may receive a fee and/or commission from the third party to whom we refer you.
Please note that RRS Limited has no control over the third-party providers listed in our comparison service. So, RRS Limited specifically refuses all liability for any damage or costs of any type arising out of or in any way connected with your use of a provider's service or product included in our comparison Service. We recommend that you read and understand any terms and conditions relating to a specific product or service before you enter a contract with your chosen product provider.
Our product data and financial technology are provided by Runpath.
We make every effort to ensure that the data provided by the Service is correct. However, we rely on a wide variety of sources and other websites. We believe these sources of data to be generally correct and reliable, but sometimes they may not be. RRS Limited makes no claims or representations as to the accuracy, completeness, or truth of any material contained on our site. RRS Limited is not liable for any errors or delays in the content or transmission of the data on our site.
Where RRS Limited provides a "whole of market" service, the aim is to provide a fair reflection of the marketplace. It is not always possible to provide data for every product in the market. Certain product characteristics, such as geographic restrictions or unusual features, mean that some products are excluded to prevent confusion.
Do not attempt to use our Services through any other interface other than that provided. You may only use our Services as allowed by law and we may withdraw the Services from you if we are investigating suspected misconduct.
Any use of our Services does not imply the transfer of intellectual property rights or content that may be accessed. You may not use or transfer content from our Services without permission. You may not obstruct, remove or change legal and regulatory notices displayed throughout the Services.
Customer Service and Complaints
We will always aim to provide you with the best service possible. However, occasionally we may not live up to your expectations.
If you feel our service could have been better, we would really like to know so we can make sure it does not happen again - either to you or to anyone else.
Our customer services team is always happy to help and will respond initially within 1 working day. You can contact us at our address: Runpath Regulated Services Limited, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ; or email us at complaints@runpath.com.
Hopefully, we will be able to resolve your complaint to your satisfaction. If, however, anything is unclear or you are unhappy with our response, please contact the person that handled your complaint. They will do all they can to answer your questions and reach an agreement.
If your complaint is still unresolved, you can ask for a review from the Financial Ombudsman Service, an independent service that will investigate your complaint and make adjudication on our response. The Financial Ombudsman Service reviews complaints from personal customers and business customers with an annual turnover below £6.5 million and that meet one or more of the following criteria: a) fewer than 50 employees, or b) an annual balance sheet below £5 million.
You can contact it online, in writing, by phone or email:
Financial Ombudsman Service,
Exchange Tower,
London,
E14 5SR
These Terms and Conditions should be read in conjunction with Runpath Regulated Services Limited's Privacy Policy.